Carriage Terms

Welcome to Terfish. These Carriage Terms are effective as of the date of publication and govern all shipments processed through our online store. By completing a purchase, you agree to the shipping policies outlined herein.

Shipping Costs

Shipping costs are calculated at checkout based on your destination country or region and the total weight of your package. All shipping fees are clearly displayed before you confirm your payment. Terfish may periodically offer free shipping for orders that exceed a specified purchase threshold; please refer to our active promotions for current details. Please note that shipping costs are non-refundable in certain circumstances, such as when a customer refuses delivery of a package or fails to claim it within the carrier’s holding period.

Shipping Methods

We offer multiple shipping classes to accommodate different delivery needs. All shipments include a tracking number for your peace of mind. The available methods and their general timeframes are as follows:

• Standard Shipping: 7–21 business days
• Expedited Shipping: 5–12 business days
• Express Shipping: 3–7 business days

Please be aware that the availability of specific shipping methods may vary depending on your destination. Actual transit times can be influenced by local postal services and carrier operations.

Shipping Destinations

Terfish ships internationally to numerous countries and regions. You can verify exact shipping availability for your location during the checkout process. We strive to ship to as many destinations as possible, including APO, FPO, and DPO military addresses, though availability is subject to carrier restrictions. We reserve the right to decline shipping to certain regions due to legal restrictions, trade sanctions, or carrier limitations without prior notice.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times exclude weekends and public holidays. If your order is placed on a weekend or holiday, it will begin processing on the next available business day. During peak seasons, such as major holidays or promotional sales events, processing may take longer than usual due to high order volume.

Delivery Timeframes

Estimated delivery timeframes depend entirely on the shipping method selected and the final destination. While we provide general estimates for each shipping class, these timeframes are for informational purposes only and are not guaranteed. Terfish is not responsible for delays caused by customs clearance procedures, severe weather conditions, natural disasters, or unforeseen carrier issues.

Shipment Tracking

A unique tracking number is provided for every order once your package has been handed over to the carrier. You will receive a shipping confirmation email containing this tracking number shortly after dispatch. You can monitor your package’s progress directly through the carrier’s official website using the provided number. Please allow 24–48 hours for tracking information to become active and visible in the carrier’s system after your order has shipped.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and handling fees imposed by the destination country. Customers are solely responsible for paying any applicable customs charges and import taxes upon arrival. Terfish is not responsible for delays caused by customs inspections or regulatory holds. We recommend checking with your local customs office for accurate information on applicable duties and taxes for your region. Please note that we cannot mark packages as “gifts” or declare a lower value to avoid customs fees, as this violates international shipping regulations.

Lost, Damaged, or Delayed Shipments

If your package appears lost, arrives damaged, or experiences significant delays, please contact us within 7 days of the estimated delivery date. We will promptly work with the shipping carrier to investigate and resolve the issue. While we strive to ensure safe delivery, Terfish is not liable for delays or losses caused directly by the carrier or customs authorities. When applicable, we will fully assist you in filing insurance claims with the carrier to recover your purchase or arrange a replacement.

Incorrect Shipping Address

Customers are fully responsible for providing accurate and complete shipping addresses during checkout. Terfish is not responsible for packages delivered to an incorrect address provided by the customer, nor for packages that are returned to sender due to address errors. If a package is returned because of an incorrect address, the customer may be responsible for additional shipping costs required for reshipment. If you realize you entered the wrong address, please contact us immediately so we can attempt to update the shipment before dispatch.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

Visit our website at terfish.shop for the latest updates on policies and promotions.