Refund and Returns Policy

Welcome to terfish.shop. This Refund and Returns Policy outlines the terms and conditions governing returns, exchanges, and refunds for all T-shirts and hoodies purchased from Terfish. Effective Date: January 1, 2024. By making a purchase, you acknowledge that you have read and understood this policy.

Return Policy Overview

Terfish accepts returns for eligible items. We process both refunds and exchanges for qualifying purchases. Customers may freely choose between receiving a refund to the original payment method or opting for store credit. Please review the guidelines below to ensure a smooth and compliant return experience.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins from the date the package is delivered, not the date of purchase. Returns requested after the return window will not be accepted, so we encourage you to initiate the process promptly upon receiving your order.

Restocking Fee

A restocking fee of 15% may apply to certain items. If applicable, this fee will be deducted from the refund amount. Please note that original shipping costs are non-refundable. Return shipping costs are the customer responsibility unless the return is due to a company error.

Return Eligibility and Conditions

To qualify for a return, your items must meet all of the following requirements:

• Items must be unworn, unwashed, and in the exact condition you received them.
• All original tags must be securely attached to the garment.
• Items must be in their original packaging.
• Items with strong odors (e.g., perfume, smoke, or cleaning chemicals) will not be accepted.

Terfish reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following categories of products are strictly non-returnable:

• Final sale items and clearance merchandise.
• Personalized, custom-printed, or made-to-order items.
• Digital or physical gift cards.
• Undergarments and swimwear (if applicable) for hygiene reasons.
• Items explicitly marked as non-returnable on the product page at the time of purchase.

How to Initiate a Return

Please follow these steps to start your return process:

1. Contact customer service using

   Our Store Solutions

   📍 Address: 7732 George Street, Brighton and Hove, United Kingdom

   📧 Email: contact@terfish.shop

   📞 Phone: 015242 99191

   🌐 Web: terfish.shop

   to request a Return Authorization (RA) number.
2. Provide the order number, item name, and reason for the return.
3. Receive the RA number and return shipping instructions (typically within 1-2 business days).
4. Pack the item securely and ship it to the address provided via

   Our Store Solutions

   📍 Address: 7732 George Street, Brighton and Hove, United Kingdom

   📧 Email: contact@terfish.shop

   📞 Phone: 015242 99191

   🌐 Web: terfish.shop

   .

Returns without an RA number may not be processed or credited properly.

Return Packaging and Shipping

We instruct customers to pack items in their original packaging if possible. If unavailable, use a sturdy mailer with adequate padding to prevent damage. We strongly recommend using a secure shipping method with tracking. Terfish is not responsible for packages lost in transit during return shipping. Please keep the return tracking number until the refund is processed. The return shipping address will be provided with the RA number via

Refund Processing

Refunds are processed within 5-10 business days after the returned item is received and inspected. Refunds are issued to the original payment method used for the purchase. Store credit refunds, if chosen, will be issued within 1-2 business days. Please note that your bank or payment processor may take additional time to reflect the refund in your account. The company will send a refund confirmation email once the refund is processed.

Damaged or Defective Items

If you receive a damaged or defective item, you should contact the company within 7 days of delivery. We will arrange a free replacement or full refund at no cost to you. Customers may be asked to provide photos of the damaged or defective item for verification purposes. The company will cover return shipping costs for damaged or defective items.

Wrong Item Received

If you receive the wrong item (wrong size, wrong color, wrong product), you should contact the company within 7 days of delivery. We will send the correct item at no additional cost or issue a full refund if the item is unavailable. The company will cover return shipping costs for wrong items.

Order Cancellation

Orders can be cancelled before they are shipped, typically within 12 hours of placing the order. Once an order has been shipped, it cannot be cancelled and the customer must follow the return process. Cancellation requests should be sent to customer service using

Exchange Policy

Customers can request an exchange for a different size or color of the same item. If the requested item is more expensive, the customer will need to pay the difference. If the requested item is less expensive, the difference will be refunded. All exchanges are subject to item availability and must follow the standard return initiation steps.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

Visit our website: terfish.shop